How we collect information:
When you contact us to make a party booking via our online contact forms, telephone, email or social media platforms, or when you make a purchase on our website, we collect personal information such as your name, address and email address as part of the process.
This personal information will be used for the specific reasons stated below.
Reasons for collecting personal information:
We collect such non-personal and personal information for the following purposes:
- To be able to contact our visitors and customers regarding their party and/or purchase
- To provide and operate our party services
- To maintain our online diary/booking system
- To provide our customers with ongoing customer assistance
The type of information we collect:
We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools such as Google Analytics to measure and collect session information, including page response times, length of visits to certain pages, page interaction information. We also collect personally identifiable information (including name, email, password, communications, address,); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. We may also collect more specific information relevant to your party booking including your child’s first name date of birth and/or age for party booking purposes.
How we store, use, share and disclose personal information:
Our online presence is created using WordPress and Woocommerce and is hosted by CMS Live and our booking management system has been developed and is maintained by Party Pro Manager (PPM). These named companies provide us with that relevant platforms to enable us to sell our products and services to you. Your data may also be stored by these named companies on secure servers behind a firewall. We do not share your information with any third-party entities.
How we communicate with customers:
We may contact you via email, telephone, text messages, postal mail or social media accounts regarding your party booking and/or purchase. We will send you a confirmation letter following a party booking which highlights all the personal information you have provided us with. If you make an online purchase, we may contact you to troubleshoot any problems with your account, to resolve a dispute, to collect fees or monies owed or to send updates about our company and products etc.
Cookies are small pieces of data stored on a site visitor’s browser. We use this information to track movements and actions on our website to make improvements to our products and services and how we present them to the end user.
How you can withdraw consent:
If you don’t want us to process your data anymore, please write to us at Mrs Bead, 10 Green Walk, Earby Lancashire BB18 8XZ or send an email to firstname.lastname@example.org